Legal notice

LEGAL NOTICE

Effective Date: 24 September 2026

Welcome to AUREX. This Legal Notice governs your use of the AUREX website and your purchase of products through our online store.

By accessing or using our website, placing an order, or using any service provided by AUREX, you acknowledge that you have read and agreed to the terms stated below.

1. BUSINESS INFORMATION

Brand Name: AUREX
Website: AUREX Online Store
Email: aurexofficial.com@gmail.com
Instagram: @theaurexreal

AUREX is an online fashion and apparel brand offering clothing and related products to customers in India.

2. WEBSITE CONTENT

All content displayed on this website, including but not limited to:

  • Product photographs

  • Product descriptions

  • Brand logos

  • Graphics

  • Designs

  • Text

  • Videos

  • Website layout

  • Marketing material

is owned by or licensed to AUREX unless otherwise stated.

No content from this website may be copied, reproduced, modified, distributed, commercially used, or published without prior written permission from AUREX.

3. PRODUCT INFORMATION

AUREX makes reasonable efforts to ensure that product descriptions, photographs, prices, sizes, colours and other product information displayed on the website are accurate.

However, minor variations may occur due to:

  • Screen and device settings

  • Photography and lighting conditions

  • Manufacturing variations

  • Fabric characteristics

  • Product batches

AUREX reserves the right to correct genuine errors or inaccuracies in product information.

4. PRICING & ORDERS

All prices displayed on the website are subject to change without prior notice.

An order placed through the website is subject to acceptance and availability.

AUREX reserves the right to cancel or decline an order where there is a genuine issue relating to:

  • Product availability

  • Pricing or technical errors

  • Payment issues

  • Suspected fraudulent activity

  • Incorrect customer information

  • Delivery limitations

  • Violation of applicable terms

If an order is cancelled after payment has been received, the applicable refund will be processed through the relevant payment method, subject to the applicable refund policy.

5. PAYMENT

AUREX may offer payment methods including prepaid online payments and Cash on Delivery (COD), depending on product, location and availability.

Customers are responsible for providing accurate billing, shipping and contact information while placing an order.

6. SHIPPING & DELIVERY

AUREX ships products to serviceable locations across India.

Estimated delivery timelines may vary depending on:

  • Customer location

  • Courier availability

  • Weather conditions

  • Public holidays

  • Operational delays

  • Force majeure events

Delivery estimates are not guaranteed unless specifically stated otherwise.

Customers should ensure that the shipping address and contact information provided at checkout are correct.

7. RETURNS, EXCHANGES & REFUNDS

Returns, exchanges and refunds are governed by the AUREX Return & Exchange Policy published on this website.

Customers should review the applicable policy before placing an order.

Where a product is defective, damaged, incorrect, or materially different from what was advertised, customers should contact AUREX within the applicable reporting period mentioned in the Return & Exchange Policy.

Any approved refund will be processed according to the applicable refund procedure.

8. CUSTOMER RESPONSIBILITIES

Customers agree to:

  • Provide accurate personal and delivery information.

  • Use the website only for lawful purposes.

  • Not attempt to interfere with the operation or security of the website.

  • Not use the website to commit fraud or abuse.

  • Not submit false or misleading claims.

  • Not misuse promotional offers, discounts or payment systems.

9. INTELLECTUAL PROPERTY

The AUREX name, branding, logos, product designs, photographs, graphics, written content and other original materials may be protected by applicable intellectual-property laws.

Unauthorised copying, reproduction, commercial use or distribution may result in appropriate legal action.

10. THIRD-PARTY SERVICES

AUREX may use third-party services including payment gateways, courier companies, analytics providers, advertising platforms and other service providers.

AUREX is not responsible for independent technical failures or interruptions caused by third-party service providers, although we will make reasonable efforts to assist customers where appropriate.

11. WEBSITE AVAILABILITY

AUREX aims to maintain continuous availability of the website but does not guarantee that the website will always be available, uninterrupted or error-free.

Temporary suspension may occur due to maintenance, technical problems, security issues or circumstances beyond our reasonable control.

12. FRAUD & MISUSE

AUREX reserves the right to investigate orders or activities that appear fraudulent, abusive or otherwise unlawful.

Where appropriate, AUREX may cancel an order, restrict access to services, or take further action permitted by applicable law.

13. PRIVACY

AUREX may collect and process information necessary to operate the website, process orders, provide customer support, facilitate payments and deliver products.

Our collection and handling of personal information is governed by our Privacy Policy.

14. GRIEVANCE REDRESSAL

For questions, complaints or concerns relating to an order or service, customers may contact AUREX using:

Email: aurexofficial.com@gmail.com

Please include your order number and relevant details so that we can review the matter efficiently.

15. GOVERNING LAW

This Legal Notice and your use of the AUREX website shall be governed by the applicable laws of India.

Any dispute shall be subject to the jurisdiction of the courts having appropriate jurisdiction under applicable law.

16. CHANGES TO THIS NOTICE

AUREX may update this Legal Notice from time to time to reflect changes to our services, business practices or applicable legal requirements.

The updated version will be published on this page with the revised effective date.

17. CONTACT US

For legal, order or customer-support enquiries:

AUREX
Email: aurexofficial.com@gmail.com
Instagram: @theaurexreal

Thank you for choosing AUREX.