Shipping policy

AUREX — Shipping Policy

Last Updated: August 16, 2026

At AUREX, we work hard to make sure your order reaches you safely and on time. This Shipping Policy explains how we process, ship and deliver your orders.

1. Order Processing

Orders are generally processed within 1–2 business days after successful order confirmation and payment.

Orders placed on Sundays, public holidays or during major sale periods may require additional processing time.

Once your order has been shipped, you will receive shipping/tracking information through the contact details provided during checkout, where tracking is available.

2. Delivery Time

Our standard estimated delivery time is:

3–5 business days after dispatch

Delivery times may vary depending on your location, courier availability and other circumstances.

Remote and difficult-to-service locations may require additional delivery time.

The delivery estimate is not a guaranteed delivery date.

3. Shipping Charges

Free shipping may be available on eligible prepaid orders, as specified on the website at the time of purchase.

Shipping charges, if applicable, will be displayed during checkout before you complete your order.

Shipping charges may vary depending on:

  • Delivery location

  • Order value

  • Order type

  • Promotional offers

  • Shipping method

4. Prepaid Orders

Customers who choose online payment may be eligible for special prepaid offers displayed on the AUREX website.

Any applicable shipping discount or prepaid benefit will be shown during checkout or as part of the relevant promotional offer.

5. Cash on Delivery

Cash on Delivery (COD) may be available for selected locations and orders.

COD availability may depend on:

  • Delivery pincode

  • Order value

  • Courier availability

  • Product availability

  • Customer/order history

  • Promotional conditions

AUREX reserves the right to restrict COD availability where reasonably necessary.

6. Tracking Your Order

Once your order has been dispatched, a tracking link or tracking information may be provided through SMS, WhatsApp, email or other available communication channels.

Tracking information may take some time to become active after the courier collects the package.

If tracking does not update immediately, please allow reasonable time for the courier system to update.

7. Delivery Attempts

The courier partner may make multiple delivery attempts depending on its operational policies.

Please ensure that the delivery address and contact number provided during checkout are accurate and that someone is available to receive the package.

If a shipment is returned to AUREX because of:

  • Incorrect address

  • Incorrect phone number

  • Customer unavailable

  • Repeated failed delivery attempts

  • Customer refusal

  • Incomplete address

  • Other customer-related reasons

additional shipping charges may apply for re-shipping, where permitted by applicable law.

8. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information during checkout.

If you notice an incorrect address or phone number after placing your order, contact AUREX customer support as soon as possible.

We will try to update the information before dispatch, but we cannot guarantee that changes can be made after an order has been shipped.

9. Delayed Deliveries

While we aim to deliver orders within the estimated timeframe, delays may occasionally occur due to circumstances outside our reasonable control, including:

  • Weather conditions

  • Natural disasters

  • Public holidays

  • Courier delays

  • Transportation disruptions

  • High-volume sale periods

  • Incorrect/incomplete address

  • Remote-location delivery

  • Government restrictions

  • Unforeseen operational issues

AUREX will make reasonable efforts to assist customers in tracking delayed shipments.

10. Lost or Missing Shipments

If your tracking information indicates that the shipment has been delivered but you have not received it, please contact AUREX customer support as soon as possible.

We may coordinate with the relevant courier partner to investigate the shipment.

Customers may be required to provide information necessary for the investigation.

11. Damaged Packages

If your package appears visibly damaged or tampered with at the time of delivery, please document the condition of the package with photographs or video and contact AUREX customer support as soon as possible.

If the product inside is damaged, please refer to our Return & Refund Policy for the applicable process.

12. Wrong or Missing Product

If you receive the wrong product, wrong size or an item is missing from your order, please contact AUREX customer support within 48 hours of delivery.

Please provide:

  • Order number

  • Photographs/video of the received package

  • Product photographs

  • Shipping label photograph

  • Description of the issue

Our team will review the issue and provide an appropriate resolution.

13. International Shipping

At present, AUREX may offer shipping primarily within India.

International shipping, if introduced, will be subject to separate shipping charges, delivery timelines, customs duties, taxes and applicable destination-country requirements.

14. Delivery Address Restrictions

Certain locations or pincodes may not be serviceable by our courier partners.

If your location is not serviceable, we may contact you to provide an alternative solution or cancel the order and process an eligible refund.

15. Multiple Items in One Order

Where an order contains multiple products, AUREX may ship the products together or separately depending on stock availability, warehouse operations and courier arrangements.

If an order is split into multiple shipments, additional shipping charges will generally not be charged solely because of the split, unless otherwise communicated at checkout.

16. Order Cancellation

Orders may be cancelled before dispatch where cancellation is available.

Once an order has been dispatched, cancellation may no longer be possible and the applicable return/refund process may apply.

For more information, please refer to our Return & Refund Policy.

17. Shipping & Refunds

Shipping charges, where applicable, may be non-refundable unless the return or refund is due to an issue attributable to AUREX or otherwise required under applicable law.

For complete details, please refer to our Return & Refund Policy.

18. Contact Us

For shipping-related questions, please contact:

AUREX Customer Support

Email: [YOUR SUPPORT EMAIL]

Phone/WhatsApp: [YOUR SUPPORT NUMBER]

Business Address: [YOUR BUSINESS ADDRESS]

Please include your order number when contacting us regarding an existing shipment.

AUREX
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