Refund policy

AUREX — Return & Refund Policy

Last Updated: August 16, 2026

At AUREX, we want you to be completely satisfied with your purchase. If your order doesn't work out, we're here to help with an easy return and exchange process.

1. Return & Exchange Window

You may request a return or size exchange within 7 days of receiving your order.

To be eligible:

  • The product must be unused and unworn.
  • The product must be in its original condition.
  • All original tags, labels and packaging must be intact.
  • The product must not have any stains, marks, perfume smell, damage or signs of washing.
  • Proof of purchase/order details must be provided.

Products that do not meet these conditions may be rejected after inspection.

2. Size Exchange

If you ordered the wrong size, you can request a one-time size exchange within 7 days of delivery, subject to availability.

The replacement item must be the same product. If the requested size is unavailable, AUREX may offer an alternative resolution.

Please check our size chart carefully before placing your order.

3. Return Shipping Charges

For a size-related return or change of mind, applicable return shipping charges may be deducted from the refund or communicated before the return is processed.

For products that are wrong, defective, damaged or materially different from what was ordered, AUREX will arrange the appropriate resolution after verification.

4. Damaged or Wrong Product

If you receive:

  • A damaged product
  • A defective product
  • The wrong product
  • The wrong size/product compared with your order
  • A product materially different from the product advertised

please contact us within 48 hours of delivery.

For damaged or incorrect orders, please provide clear photographs/video of the product and packaging. Our team will review the claim and provide an appropriate resolution, which may include a replacement, exchange or refund.

5. Products Not Eligible for Return

Returns/exchanges may not be accepted if:

  • The product has been worn or washed.
  • Tags have been removed.
  • The product has been altered or modified.
  • The product has stains, damage, perfume/deodorant smell or other signs of use.
  • The product is returned without its original packaging/tags.
  • The return request is submitted after the applicable return period.
  • Damage occurred after delivery due to improper use or care.

6. Refunds

Once your returned product is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved, the refund will be processed to the original payment method, wherever technically possible.

The time taken for the amount to appear in your account may depend on your bank, payment gateway or card issuer.

Shipping charges, where applicable, may be non-refundable unless the return is due to an issue attributable to AUREX or otherwise required under applicable law.

7. Prepaid Orders & Offers

If a customer received a discount, promotional benefit or prepaid-order offer, the refund will be calculated based on the actual amount paid, subject to the applicable terms of that offer.

Any promotional discount or benefit attached to the original order may not be refundable as cash.

8. Cash on Delivery Orders

For Cash on Delivery (COD) orders, approved refunds may be processed through a suitable electronic payment method after the required bank/UPI details are provided and verified.

AUREX will not be responsible for incorrect bank or UPI details supplied by the customer.

9. Return Inspection

All returned products are subject to quality inspection.

A return may be rejected if the product does not satisfy the eligibility conditions mentioned in this policy.

If a return is rejected, AUREX may send the product back to the customer, subject to applicable shipping charges.

10. How to Request a Return or Exchange

To request a return or exchange:

  1. Contact AUREX through our official customer-support channel.
  2. Provide your order number and registered contact details.
  3. Tell us whether you require a return or size exchange.
  4. Provide photographs/video if requested.
  5. Follow the return instructions provided by our support team.
  6. Send the eligible product according to the instructions provided.

Do not ship a return to an address unless it has been provided or confirmed by AUREX.

11. Refund for Cancelled Orders

If an order is cancelled before dispatch and the cancellation is accepted, any eligible refund will be processed to the original payment method.

Once an order has been dispatched, cancellation may no longer be possible and the applicable return process may apply.

12. Late Delivery

If an order is significantly delayed beyond the delivery commitment communicated by AUREX, please contact our support team.

Applicable remedies will be handled in accordance with the circumstances of the order and applicable law.

13. Refund Processing

Approved refunds will generally be initiated by AUREX within a reasonable processing period after the returned product has been received and successfully inspected.

The actual credit time depends on the payment method, bank and payment gateway.